UNIFIED COMMS & VOICE

What is Unified Comms & Voice?

Unified Communications & Voice services integrate multiple communication channels, such as voice, video messaging and collaboration tools into one efficient platform. These solutions can boost productivity, improve engagement and allow for flexible working for businesses of all sizes.

Our Unified Comms & Voice Services:

Unified Communications

Contact Centre

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Unified Communications

Unified Communications (UC) is a system that combines voice, video, instant messaging, presence and collaboration tools into a single platform.

Key Features & Benefits:

Integrated voice, video and messaging

Future-proof communications

Enhanced reliability

Receptionist console

Real-time analytics

8x8 Unified Communications Capabilities:

Call, meet & message

Clear, reliable calling, engaging meetings and instant messaging to support seamless global collaboration

High volume messaging

One-to-many messaging for promotions and alerts

Receptionist console

Efficiently manage high call volumes

Global coverage

Connect teams and customers worldwide

Analytics & AI

Real-time insights to monitor quality and performance and smart insights and summaries to cut through the noise

Integrations

Embed leading toos for seamless workflows

Now available on a Pay As You Go model

Contact Centre

A contact centre is a centralised system that manages customer interactions across multiple channels, including phone, email, live chat and social media. This type of system boost productivity and allows businesses to deliver high-quality customer service and support.

Key Features & Benefits: