We’re back again with the third episode of our debut series of “Channel Corner with James Drake”.
In this episode we ask...
“If I’m new to telecoms, what products should I be selling first?”
This month, James shares his advice and tips for those who are new to telecoms, exploring which products to focus on first and how to build a strong foundation for long-term success.
Before deciding what to sell, it’s important to determine what type of business you want to be. Whether you’re looking tobecome a reseller, dealer or managed service provider, your business model will help guide which products to prioritise and how to position your offering to customers.
Resellers may want to start with connectivity and SIP trunks, which form the backbone of your portfolio and provide steady, scalable revenue. Whereas, MSPs may want to look deeper into connectivity solutions, ensuring they can offer both primary and secondary connections, for example fixed services with a cellular backup, to deliver reliable solutions for end users.
Regardless of whether you decide to become a reseller, dealer or MSP, the first thing every provider should invest in is a billing platform. Many businesses think they need to reach a certain level of profit or customer base before considering billing software, but this is a mistake that could cost them in the future. Starting off with a billing platform ensures accuracy and hassle-free management of your billing processes right from the beginning.
Eclipse Wholesale offers two types of billing options through our partnership Tekton Billing. One option is Bureau Billing, which is a fully managed service where our expert team handles the entire billing process on your behalf, ensuring accurate invoicing and seamless customer management. Option two is a self-managed billing platform, which is for those who want to retain control of their billing, this option provides you with the billing software, enabling you to manage customer accounts and invoicing independently while maintaining flexibility.
Once your billing platform is in place, and you have decided your business model you can then look at expanding your portfolio with connectivity, mobile, communications and IoT solutions.
At Eclipse Wholesale, we offer a one-stop shop for all these services, supported by our expert team and dedicated account managers. No matter your starting point, our team is here to help support you in starting in the industry.
Stay tuned for the next episode of Channel Corner with James Drake, where we’ll share more insights and practical advice on how to succeed in the channel.
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