Channel Corner with James Drake: Delivering Results, Achieving Success
Posted on 21st October 2024 at 15:24
Eclipse Wholesale is excited to announce the return of "Channel Corner with James Drake" for its second year. This quarterly column features our Managing Director, James Drake, sharing insights and expertise amassed over 20 years in the industry, providing valuable perspectives on the channel.
Check out our latest edition below.
Channel Corner with James Drake Delivering Results, Achieving Success
In the telecommunications industry's result-driven business landscape, the ability to consistently deliver is crucial for all businesses competing. Whether it's meeting sales targets, growing your base or delivering creative campaigns, achieving results is at the core of sustainable growth and long-term success. As Eclipse Wholesale reaches our 20th year in business, following a record-breaking financial year, it’s the perfect time to reflect on what has driven our success over the past two decades.
Over the past 20 years, we’ve evolved our strategy to become a channel-only telecoms provider. This shift has allowed us to better serve our partners by refining our offerings and processes to align with our customer's needs. More recently, the upcoming switch-off has once again challenged our adaptability but our ability to pivot quickly has enabled us to continue achieving results and maintain our growth.
Our customer-first approach is at the heart of everything we do. Whether it's updating processes, onboarding new suppliers and services or making key business decisions, we always ask “How can this benefit the customer?” This commitment to our customers is what has led us to build strong, long-lasting relationships with our partners. We listen to their needs and tailor solutions that meet their business goals and help them succeed.
As a graduate of two degrees myself, I’ve always valued the importance of developing our team both professionally and personally. Currently, at Eclipse Wholesale we have two apprentices and one team member pursuing a bachelor’s degree. By encouraging continuous development and investing in our team's knowledge and skills, we give them the tools and confidence to perform at their best, which ultimately benefits the business.
At the core of Eclipse Wholesale are the values that guide our actions: trust, teamwork, expertise and results. These principles have allowed us to build a strong foundation over the past two decades, allowing us to stay true to our goals whilst being the driving forces behind providing the best support and value to our channel partners as possible.
Key Takeaways:
Adapting to Change: In an industry that is constantly evolving, the ability to adapt is key to long-term success.
Customer-First Approach: Our customer-first philosophy drives every decision we make, which has enabled us to build strong, trusting relationships over the past two decades.
Developing our Team: From apprenticeships to ongoing education opportunities, we prioritise growth at every level, which translates into better service and expertise for our partners.
Core Values: Trust, teamwork, expertise, and results are the core values guiding everything we do, ensuring the best outcomes for our partners.
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